Support
Something not working, or a question? Email support@bettadev.com — a person reads every message, usually within a day. Mention your iPhone model and iOS version if something is broken.
Purchases
I bought Pro or a sticker pack and it is not showing
Purchases belong to your Apple ID, not to the device. Open the Shop tab and tap Restore purchases while signed in to the App Store with the Apple ID you bought with. If it still does not appear, email us with roughly when you bought it.
Is Pro a subscription?
No. Pro and the sticker packs are one-time purchases: you pay once and keep them, with nothing to cancel.
How do I get a refund?
Payments are handled by Apple, so only Apple can refund them: go to reportaproblem.apple.com. If a refund you think is fair is declined, write to us.
Ads and privacy
How do I remove ads?
Buying Pro removes every ad in the app, permanently.
How do I change my ad consent?
Where the law gives you that choice, Shop → Ad privacy options reopens the consent form. The Privacy Policy explains what is collected and why.
The map
Why does the app ask for my location?
Only when you tap the locate button on the map, to centre the map on you and show how far away each animal is. Your position is never saved or sent anywhere. You can change the permission in Settings → Privacy & Security → Location Services.
Everything else
How do I change the app's language?
The app follows your iPhone's language. To use a different one just for this app, open Settings → Apps → CanIPetThatDawg → Language.
I lost my bucket list after reinstalling
Your list lives only on your iPhone, so there is no copy on our side. An iCloud or computer backup of the device is the only way to bring it back. Purchases are safe — restore them from the Shop.
How do I delete my data?
Delete the app: everything it stored goes with it. There is no account to close. For anything held by a third party, see the Privacy Policy or write to privacy@bettadev.com.